At VG Living, we are committed to protecting your privacy and handling your personal information with transparency, responsibility, and care. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with our services.
1. Information We Collect
We may collect personal information from property owners, tenants, and website visitors, including:
- Full name, phone number, and email address
- Property details and rental information
- Identification and verification documents (for tenant screening)
- Financial information related to rent payments or services
- Communication records (emails, calls, inquiries)
This information is collected when you:
- Contact us through our website or forms
- Engage our property management services
- Apply as a tenant or request property-related information
2. How We Use Your Information
We use your information to provide and improve our services, including:
- Managing rental properties and tenant relationships
- Processing rent collection and maintenance requests
- Conducting tenant screening (credit, employment, references)
- Communicating updates, service information, and support
- Ensuring compliance with Ontario rental laws and regulations
Our goal is to make property ownership seamless while maintaining transparency, trust, and long-term satisfaction.
3. Service Flexibility & Client Commitment
At VG Living, we believe in earning your trust through service—not contracts.
There are no long-term lock-ins, giving you complete flexibility and peace of mind. With our 30-day cancellation policy and no questions asked, you are always free to make the decision that’s best for you.
We are here to ensure you feel confident, supported, and satisfied at every step. Our priority is simple: your experience should reflect genuine value and reliability.
4. Sharing of Information
We do not sell or rent your personal information. However, we may share your information with:
- Trusted contractors and service providers (for maintenance and repairs)
- Legal or regulatory authorities, when required by law
- Third-party tools used for property management, payments, or communication
All third parties are expected to handle your data securely and only for intended purposes.
5. Data Security
We take appropriate measures to protect your personal information from unauthorized access, loss, or misuse. This includes:
- Secure systems and access controls
- Restricted access to sensitive data
- Regular monitoring of our processes
While we strive to protect your data, no method of transmission over the internet is completely secure.
6. Data Retention
We retain your personal information only as long as necessary to:
- Fulfill our service obligations
- Comply with legal and regulatory requirements
- Resolve disputes and enforce agreements
7. Your Rights
Depending on applicable laws, you may have the right to:
- Access the personal information we hold about you
- Request corrections or updates
- Request deletion of your data (subject to legal obligations)
- Withdraw consent where applicable
To exercise any of these rights, you can contact us directly.
8. Cookies & Website Usage
Our website may use cookies or similar technologies to:
- Improve user experience
- Analyze website traffic and performance
You can choose to disable cookies through your browser settings.
9. Third-Party Links
Our website may contain links to third-party websites. VG Living is not responsible for the privacy practices or content of those external sites.
10. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements. Updated versions will be posted on this page.
11. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact us:
📧 Email: Info@vgliving.ca
📞 Phone: +1 (289) 652-2484
